Terms of Use

These terms govern your use of the Horsika platform. By creating an account or by booking through the platform, you agree to them. Please read section 14 if you are booking as a private individual: some of your rights cannot be signed away, and we say so there explicitly.

1. Who this applies to

Horsika is operated by , , (“Horsika”, “we”).

There are two kinds of user, and different sections apply to each:

• Clubs — equestrian businesses using our management tools: scheduling, client records, finances, memberships. This is a paid, business-to-business service. Sections 3 to 5 apply.
• Riders — private individuals browsing the club directory and booking lessons. This is free. Sections 6 and 14 apply.

A club's contract for a riding lesson is with the club, not with us. We provide the software the club uses to sell and schedule it. Complaints about a lesson belong to the club; complaints about the platform belong to us.

2. Your account

• You must be at least 16 to register, and the details you give must be accurate.
• Keep your password to yourself. Tell us at once if you think someone else has it.
• You are responsible for what happens under your account, unless it was our fault.
• Do not share one account between several people. Clubs should invite staff as team members instead.

3. Terms for clubs

By registering a club you confirm you are acting for a business, and that you are authorised to accept these terms on its behalf.

The club is responsible for:

• the accuracy of what it publishes — services, prices, opening hours, staff and horse profiles;
• having a lawful basis to enter the client details it records in our system;
• telling its own clients how their data is used, and dealing with their requests about it;
• what its administrators and trainers do with the access it grants them;
• meeting its own obligations on tax, insurance, licensing and safety.

Because the club decides what client data to keep and why, the club is the controller of that data and we are its processor. That relationship is governed by our Data Processing Agreement, which forms part of these terms and is accepted when these terms are accepted. No separate signature is needed.

Health and medical records. The horse health, medication and veterinary records in the platform are a record-keeping tool. They are not veterinary advice, they are not a medical device, and nothing the platform displays or fails to display — a missed reminder, a stale entry, an interaction it does not warn about — replaces the judgement of a qualified vet or farrier. The club decides what to record, checks that it is accurate, and remains solely responsible for the care of the animal. The same applies to any note a club keeps about a rider's fitness or injuries: we store what the club types, we do not assess it.

Public club profiles are moderated. We may decline to publish, or unpublish, content that is unlawful, misleading, or unrelated to equestrian services. Where we do, we say why and give you a chance to fix it, unless the law requires immediate removal.

4. Trial and subscription

• New clubs get 21 days of full access at no cost and with no card required.
• When the trial ends, access continues only on a paid plan. We do not charge you automatically at the end of a trial.
• Subscriptions renew for the same period unless cancelled before the renewal date.
• Plans can be changed at any time. On an upgrade we credit the unused part of the current period against the new one.

If a subscription is not paid, access to the management area is restricted. Your data is not deleted at that moment: it stays available for you to export or to restore by paying, for the period stated in our Privacy Policy.

5. Payment, refunds and price changes

• Prices are shown in EUR on our pricing page, and include applicable taxes unless stated otherwise.
• Payments are processed by . We never receive or store your card details.
• Optional extras that are charged as used, such as SMS, are drawn from a prepaid balance at the rate shown in the application before you enable them.

We may change prices. Existing subscribers get at least 30 days' notice by email before a change affects them, and the new price applies only from the next renewal. If you do not accept it, cancel before that date and nothing further is charged.

Cancellation and refunds. You may cancel at any time, and access continues to the end of the period already paid for. We do not refund the unused part of a period that is already running, except where we raise the price or change these terms and you terminate before the change takes effect, or where we terminate your account without you having breached them — in both cases the unused prepaid period is refunded in full. An unused prepaid balance for extras such as SMS is refundable on request while the account is open; messages already sent are not. Beyond that we consider requests case by case, and an unexpected renewal is exactly the sort of thing we would rather refund than argue about. Write to support@horsika.com from the address on the account; refunds go back to the payment method used, within 14 days of our accepting the request.

Payment for a riding lesson is made to the club and never reaches us, so cancellations and refunds for lessons are the club's to decide, under the cancellation terms shown when you book. If a club is unresponsive, tell us — we cannot refund on its behalf, but we can raise it, and repeated complaints affect a club's standing on the platform.

6. Terms for riders

• Browsing clubs and booking lessons through Horsika is free.
• Your booking creates a contract with the club, not with us. Its prices, cancellation rules and safety requirements apply.
• Cancellation deadlines are set by each club and shown when you book.
• Clubs can see the booking details you provide, and may keep a record of you as a client.
• Riding carries inherent risk. Supervision, equipment, insurance and instruction are the club's responsibility.

7. Acceptable use

Do not:

• break the law, or use the platform to help someone else do so;
• upload material you have no right to use, or that is defamatory, hateful or obscene;
• attempt to access accounts, data or systems you have not been given access to;
• probe, scan or test our security without written permission — responsible disclosure is welcome, see our Privacy Policy;
• scrape the platform, or use bots to place bookings;
• resell or sublicense access without our agreement;
• deliberately overload the service.

8. Your content

Whatever you upload stays yours. You grant us only the licence we need to operate the service: to host it, display it to the people you intend, back it up, and adapt its format for different screens. That licence ends when you delete the content or close your account, except for backups still within their retention window.

You confirm you have the rights to what you upload — including permission from anyone identifiable in a photograph.

9. Our intellectual property

The platform itself — its software, design, database structure, name and logo — belongs to us. Using the service does not transfer any of it. Do not copy, decompile or create derivative works from it, beyond what applicable law permits regardless of contract.

10. Availability

The platform is provided “as is” and “as available”. Beyond what the law requires and what we promise in writing here, we give no warranty — of uptime, of fitness for a particular purpose, of the platform being error-free, or of it matching any expectation not stated in these terms. We work to keep it running continuously, on a best-effort basis, but we do not promise uninterrupted availability and this is not a service level agreement. Planned maintenance is announced in advance where practical. Unplanned outages are fixed as quickly as we reasonably can.

Availability may also be affected by events outside our control — network or hosting failures, power loss, or acts of public authorities. We are not liable for those, but we will keep you informed and, where a prolonged outage is our fault, we extend affected subscriptions by the affected time or refund it, at your choice.

11. Data protection

How we handle personal data is set out in the Privacy Policy. For data a club holds about its own clients, the Data Processing Agreement applies. Both form part of these terms.

12. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that:

• We are not liable for the acts or omissions of a club, including the delivery, quality or safety of a lesson.
• We are not liable for loss of profit, loss of business, or purely indirect loss.
• For paying customers, our total liability in any twelve-month period is limited to the fees paid in that period.
• We are not liable for losses caused by your failure to keep account credentials secure.
• We are not liable for decisions taken about the health or care of a horse or a rider on the basis of records kept in the platform — see section 3.

Clubs remain responsible for keeping their own records: we take backups, but they are our disaster recovery measure, not a substitute for your own copy of your data.

13. Suspension and termination

You may close your account at any time, from your account settings or by writing to us.

We may suspend or terminate an account where:

• these terms are seriously or repeatedly breached;
• a subscription remains unpaid after notice;
• we are required to by law;
• the account is being used in a way that endangers the platform or other users.

Except where the law requires immediate action, we give notice and a reasonable opportunity to put things right first. After termination you can export your data for the period stated in the Privacy Policy, after which it is deleted.

14. If you are a consumer

Where you use Horsika as a private individual rather than for a business, you keep every right that consumer protection law in your country of residence gives you. Nothing in these terms removes or reduces those rights, and where a term here conflicts with them, those rights win.

This includes, in the EU:

• your right to bring proceedings in the courts of your own country of residence;
• the protection of the mandatory law of your country of residence, whatever section 16 says.

Riders use Horsika free of charge and we take no payment from them, so there is no paid distance contract with us to withdraw from: what you pay for is the lesson, and that contract is with the club, on the club's cancellation terms. Should we ever offer a paid service to private individuals, the statutory right to withdraw within 14 days of concluding that contract applies to it, and an email saying you withdraw is enough to exercise it.

15. Changes to these terms

We may update these terms. Substantive changes are notified at least 30 days in advance, by email and in the application, and take effect on the date stated. If you do not accept them, you may terminate before that date and we will refund the unused part of any prepaid period.

Continuing to use the platform after the effective date means accepting the new version. Where a change requires your consent rather than notice, we ask for it separately and silence counts as refusal.

16. Governing law and disputes

These terms are governed by the law of , and disputes are subject to — except where you are a consumer, in which case section 14 applies and you keep the protection and the courts of your own country of residence.

Before going to court, please write to support@horsika.com. Most problems are quicker to solve that way.

17. Contact

support@horsika.com